Hello If I buy an expensive watch today, but tomorrow have ‘buyer’s remorse’ and wish to return it for a full refund, is this permissable? Hi there, the Consumer Protection Act does not require the supplier to give you a full refund unless the watch was bought as a result of direct marketing, or if there was something wrong with it. What recourse do we have, as the box was opened, but we would never have knowingly paid R1000 for that machine? You should first confirm the correct selling price for the weed-eater by checking the prices of other weed-eaters currently on the shelf – and also by asking a shop attendant to confirm the correct selling price.The watch will not have been worn, still be in it’s packaging etc etc i.e. So it would depend on the policy of the individual shop. You should then produce your till slip to show that you paid the incorrect price and ask for a refund for the difference. As he was sorting the slip out for the warranty, he saw that he actually paid over R1000 for the weedeater.

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Within 2 months the MP4 player was no longer working and the seller requested I return it.

I did this and i have not heard anything back, despite being out of pocker for postage costs as well as the item cost.

The seller has also not responded to a letter demanding a new or repaired unit or my money back. Hi John No I don’t think the retailer would be required to collect defective products if they’re “consumables” with a natural limited shelf life.colas, veggies, fruit etc.

This is covered in clause (1) (c) of s55…which says the goods covered by the 6 month right of return must be “…useable and durable for a reasonable period of time…”.

So there’ll probably be a distinction between – consumable, semi-durable and durable products so we can decide which are covered by s56 and which are not.

Regards Patrick Hi Rushda The Consumer Protection Act excludes goods bought at auction from the right of return and implied warranty benefits.So you’d not have legal recourse under the CPA – but you’d still have a common law right to claim a refund of the purchase price. The upshot – send a letter of demand to the seller to pay by a certain date, failing which you’ll sue them.You have the right to be offered the same price made to other consumers for the product.An interesting point was raised on an online forum recently regarding the CPA. 56 returns take place ‘at the suppliers risk and expense’. It seems reasonable when considering ‘big ticket’ purchases, but what about a can of cola that has lost it’s fizz?Will a retailer be required to collect the defective product?Consumers and businesses are interested in learning more about the act (well, they should be); have any in depth interpretations of the act been published yet? I bought an item on an online auction site which offered a 7 day warranty.